This policy explains what happens when a booking is pending, paid, confirmed, cancelled, missed, completed or disputed. It is designed to protect both buyers and helpers.
If payment is not completed before the reservation expires, the booking can be released and the slot becomes available again. No confirmed call exists until checkout succeeds.
After successful payment, the booking becomes confirmed. The buyer and helper should both attend the scheduled call and be ready at the agreed time.
If cancellation is allowed before the call starts, the booking may be cancelled according to platform rules. Refund eligibility depends on timing, booking status and dispute context.
If the helper does not attend the call, the buyer may open a dispute. SkillDrop may review the case and issue a refund when appropriate.
If the buyer does not attend a confirmed call, the helper may still be eligible for payment depending on the rules, call timing and available evidence.
SkillDrop may review booking status, payment status, call timing, reports, helper history and user messages before deciding whether a refund is appropriate.
Completed calls are generally not automatically refundable unless there is a no-show, major technical issue, abuse, fraud or serious mismatch between the service description and the call.
Disputes may be reviewed manually by SkillDrop support before a refund is issued. This helps prevent abuse and protects both sides.
No charge is made until checkout succeeds. If payment fails or expires, the booking is not confirmed and the time slot can become available again.
Pending bookings are temporary reservations. They should expire automatically if payment is not completed within the allowed time.
For confirmed bookings, define a clear cancellation window before production launch. Until then, use manual admin review for edge cases.
Completed calls are generally not refundable by default. Exceptions can include helper no-show, serious service issue, fraud, abuse or technical failure.
Disputes should be reviewed using booking status, payment status, call room data, user reports, timestamps and helper history.
Refunds should be issued only through the admin refund flow so the platform records audit logs, updates booking status and notifies both users.
Last updated: May 2026
This refund policy explains how SkillDrop handles pending bookings, confirmed calls, completed sessions, disputes and refunds.